Ofcom Update: Ease of Use issues

This paper summarises the findings of an audit commissioned by Ofcom on the available literature on ease of use (or usability) issues with domestic electronic communications equipment. The report summarises key usability issues that have been identified for a particular communications platform or service, highlights research or development work that had been undertaken to address these issues and identifies gaps where issues are not being addressed.

 

Following a period of engagement with stakeholders and debate on the issues raised in this report, Ofcom will put forward proposals for future work on usability as part of its annual planning process towards the end of 2007. 

 

http://www.ofcom.org.uk/research/tv/reports/easeofuse/

 

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